The fast pace at which Global Blue brings new innovations to the market required an overarching, more agile system, capable to install product upgrades or new solutions with minimal local implementation effort for all our merchants. Khalil Achkar, Global Blue VP Merchant Engagement tells more about the IC2 Integra solution and its benefits for merchants.

What are the new features included in IC2 Integra?

IC2 Integra is a new cloud POS integration system for mobile and desktop-based systems. It is based on the IC2 core technology and benefits from its characteristics including customizable styling to match merchant’s brand identity, a modern user interface interactive with any device, as well as SmartSearch to easily retrieve customer data. IC2 Integra significantly shortens new business features or product updates’ time to market compared to the current integration solution.

This new system also comes with additional features including automatic refund amount calculation, compatible with manual or digital Customs’ validation.

Who has the solution been designed for?

IC2 Integra is the best solution for merchants who:

  1. are looking for an integrated solution that requires no local installation, little overall effort and minimal cost but still want to benefit from Global Blue’s latest innovations.
  2. need Tax Free ShoppingA number of countries offer VAT/GST refunds to international... More issuing software integrated with their POS system, to offer a seamless process for their shoppers, from the payment step to the Tax Free FormA Tax Free Form is issued by retailers to travellers at poin... More issuing stage.

More concretely, what benefits will IC2 Integra bring daily?

On a daily basis, IC2 Integra benefits all the stakeholders present during the shopping journey. For brands at store level, sales staff will appreciate an efficient and smooth data capturing solutions saving them time as well as a wide menu of functionalities tailored to their stores’ characteristics and clientele. IC2 Integra also brings new marketing opportunities, including drive-to-store campaigns. Globe Shoppers on the other hand will enjoy a personalised Tax Free ShoppingA number of countries offer VAT/GST refunds to international... More journey, and a faster and smoother VAT refund experience at the till.

What does it say about Global Blue as a solution provider?

We thrive on innovating, bringing progress faster to our merchants and travellers. Today, brands need more innovative solutions with minimal setup efforts at the till. IC2 Integra answers this requirement and is the first solution of its kind on the market, contributing to position Global Blue as the definitive Tax Free ShoppingA number of countries offer VAT/GST refunds to international... More leader.

For the future, our ambition is to develop even more customized solutions for our retailers. Widening and deepening our collaboration with our network of POS partners means we can bring to the market the best all-in-one Tax Free ShoppingA number of countries offer VAT/GST refunds to international... More solutions to benefit each stakeholder presents during the shopping journey.

For more information about how you can benefit from IC2 Integra please contact your local Global Blue representative or contact us here.