How to keep Elite shoppers returning through your doors.
One category, many realities at play.
3 questions with Sébastien Manceau, Partner at Roland Berger Paris and retail and travel industries expert.
Combining the best of the on and offline luxury shopping experience.
From gamification to Key Opinion Leaders and gender fluidity, an exclusive interview with Chinese market expert Chloé Reuter.
Putting customers at the heart of Customer Experience once again.
Luxury is a serious business, but it’s now introducing a playful spirit through branded games.
Chloé Reuter discusses the Chinese beauty industry’s evolution (and how brands can stay ahead).